Warranty Policy

If an item is considered by the buyer to be faulty by manufacture we suggest first troubleshooting the fault with us in case it is not the item itself but other factors such as installation , or other components not supplied in the purchase but directly related, from there warranty will be honoured as per the manufacturer’s warranty policy , this will vary from manufacturer to manufacturer ( see the manufacturers Australian website for their warranty policy .

All products are covered by a minimum 12 month warranty. In many cases the manufacturer provides a longer warranty period than this and we recommend that you go to that manufactures Australian website as these are same terms and conditions that we will support your product purchase under.

The warranty period commences from the date the goods are delivered (signed for). During the warranty period if the product is found to be defective it will be repaired / replaced as per the manufactures Australian websites terms and conditions.

To register your product & warranty click here and follow the instructions.

If you experience problems with your product within the warranty period, please notify us on our contact us page and we will confirm the warranty process for that item.

Website:

We will also need a copy of your receipt / proof of purchase.

Where the identical item is no longer available and a replacement required, a refund will be offered in full (shipping costs excluded).

Shipping costs for warranty:

If an item is considered by the buyer to be faulty by manufacture we suggest first troubleshooting the fault with us in case it is not the item itself but other factors such as installation , or other components not supplied in the purchase but directly related, from there warranty will be honoured as per the manufacturer’s warranty policy , this will vary from manufacturer to manufacturer ( see the manufacturers Australian website for their warranty policy ) , alternatively if inside 30 days of purchase the item can be returned to Micks Gone Bush and once the fault is confirmed will be refunded or replaced ( whichever the buyer prefers ) after 30 days the item can still be sent back to Micks Gone Bush and will be supported by the manufacturers Australian warranty policy only. If the item is wrong sent or not as described a prepaid return label will be sent and , if possible , the item either correctly replaced or refunded 100% , whichever the buyer prefers . If the return is for change of mind we will accept the item back as long as the package has not been opened , the only cost you will incur ( aside from the return shipping you will also need to pay to send it back ) is the handling and secured shipping we paid to send it to you if free shipping was included at time of purchase , this cost will depend on the size and weight of the item and the location it was sent to , to which we can advise you by sending us a message through contact seller.

Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.

Non-Warranty:

The manufacturers Australia website is the first clarification for non-warranty.

Further to that warranty does not cover for: 1, accident; 2, abuse; 3, neglect; 4, as a result of normal wear and tear; 5, improper installation; 6, careless handling; 7, tampering; 8, any major or minor disassembly; 9, rust or oil leak in; 10,submersions; 11, deliberate abuse; 12, products used in applications for which they were not intended.

All damaged goods due to the above reasons will be also invalid for return and exchange. The sole responsibility of micksgonebush.net.au shall be the repair or replacement of any defective items caused by reasons other than what is stated above.

If an item is sent to us for warranty and deemed not to be covered by warranty we will only return the item to the original purchaser once the correct re-shipping charges have been paid. In the event that such re-shipping charges remain unpaid for more than 30 days, the goods will be deemed abandoned and may be disposed of at our discretion without any liability to compensate or reimburse the original purchaser.

RETURNS

Refund and Exchanges:

If an item is considered by the buyer to be faulty by manufacture we suggest first troubleshooting the fault with us in case it is not the item itself but other factors such as installation , or other components not supplied in the purchase but directly related, from there warranty will be honoured as per the manufacturer’s warranty policy , this will vary from manufacturer to manufacturer ( see the manufacturers Australian website for their warranty policy ) , alternatively if inside 30 days of purchase the item can be returned to Micks Gone Bush and once the fault is confirmed will be refunded or replaced ( whichever the buyer prefers ) after 30 days the item can still be sent back to Micks Gone Bush and will be supported by the manufacturers Australian warranty policy only. If the item is wrong sent or not as described a prepaid return label will be sent and, if possible, the item either correctly replaced or refunded 100% , whichever the buyer prefers . If the return is for change of mind we will accept the item back as long as the package has not been opened , the only cost you will incur ( aside from the return shipping you will also need to pay to send it back ) is the handling and secured shipping we paid to send it to you if free shipping was included at time of purchase , this cost will depend on the size and weight of the item and the location it was sent to , to which we can advise you by sending us a message through contact seller.